Shipping policy
Welcome to Design Excel. We are committed to delivering your jewellery safely and efficiently to your doorstep. Please read our shipping policy carefully to understand how your orders are processed and delivered.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Customized or made-to-order jewellery may require additional processing time depending on the design and craftsmanship involved.
- Orders are not processed on Sundays or public holidays.
Shipping Timeline
- Domestic shipping across India usually takes 3–7 business days depending on the delivery location.
- Delivery timelines may vary during festive seasons, sales, or due to unforeseen courier delays.
Shipping Charges
- We offer Free Shipping across India on prepaid orders.
- Cash on Delivery (COD), if available, may include additional handling charges.
Order Tracking
- Once your order is shipped, you will receive a tracking ID via email, SMS, or WhatsApp to track your package in real time.
Packaging
- Every Design Excel order is securely packed in premium packaging to ensure your jewellery reaches you safely and in perfect condition.
Delivery Partners
- We work with trusted courier and logistics partners to provide safe and timely delivery services.
Delayed or Failed Deliveries
- Delivery delays caused by natural disasters, weather conditions, strikes, public holidays, or courier issues are beyond our control.
- In case of failed delivery attempts due to incorrect address or unavailable recipient, re-shipping charges may apply.
International Shipping
- International shipping availability and charges may vary depending on the destination country.
- Customers are responsible for any customs duties or import taxes applicable in their country.
Contact Us
For any shipping-related queries, feel free to contact our support team.
Brand Name: Design Excel
Email: designexcel01@gmail.com
WhatsApp/Phone: +91 9374279037